Twelve business success lessons I learned...
Here are the twelve business success lessons I learned from Mrs.Karugaba of Nina Interiors in 14 days and how they can help you succeed in your own business: Every year hundreds of Ugandans start new businesses. And according to Enterprise Uganda, a leading business consultancy firm in the country, more than 60 percent of those newly created business ventures do not survive their first birthday.
Nina Interiors, a leading furniture and home décor company is among the few indigenous companies that has not only survived but has also thrived for the last 25 years. In my opinion they deserve applause.
As a way of celebrating their 25 years of existence, they decided to donate sewing materials and offer training to slum women of Katanga whom I work with. I worked with 73 year old Mrs.Karugaba, Founder and CEO of Nina Interiors during these two weeks and through observing her personality, the culture she has built and the systems she has set up and through the conversations we had, I was able to tell why Nina interiors has survived and thrived where others have failed and fallen .
1.You can start small and grow big : Mrs.Karugaba started off selling the things that any house wife can sell. Bread Bans baked from her own home oven which as a secretary she took to her work place and supplied to whoever wanted to eat some bread. From there she opened a grocery shop in Wandegeya and from there she went into furniture at Jinja road. Save from your home run or boot run business and you will be able to start something bigger, she says. “ I was orphaned early in life so me and my siblings had to learn how to survive on our own early in life” she says .
2. Master customer care: From the first time I set my foot at Nina interiors I was greeted first by the gate man .All the staff I met along the stair way greeted me with a vibrant hello .I think they are only rivaled by Aristoc bookshop where even guards will do their best to guide you to a bookshelf in the rare event that you cannot find a customer care person to help you .
3. Mrs.Karugaba starts her work early : She is the proverbial early bird that catches the worm: At 73 years of age, Mrs. Alice Karugaba has every right to stay in bed and sleep as long as she wants ,but it is clear she has refused to take that path. By 6.30a.m she is already out and about with business.I was doing my morning workout at 6.30a.m and she was already sending me messages. I have not had a business dealing with someone who sends me messages that early. I was surely impressed.